Last updated: 27 May 2023
PayCraft Solutions Private Limited, a company under the Companies Act, 2013, having its registered office at B-1103/1104 Kailash Business Park, Kailash Complex, Ghatkopar – Powai Link Road, Park Site, Vikhroli (West), Mumbai – 400079, Maharashtra, India. PayCraft owns, manages and operated the website: https://www.paycraftsol.com/ (“PayCraft Platform”) to facilitate and offer a vast repository of dining experiences and deals, gift cards and corporate benefit cards (“Services”) to the user of the PayCraft Platform (collectively referred to as “User” or “Users” or “you” or “your”).
By visiting and/or using PayCraft Platforms, you are hereby deemed to have read and understood all the terms and conditions concerning the purpose of usage and conditions of disclosure of your Information including personal and sensitive personal data and information (as is understood under applicable Indian laws) and explicitly consent to our use of such information in accordance with the terms prescribed herein. In case you decide to rescind your consent for our use of your Information including sensitive personal data and information, you will need to inform us in writing at firstname.lastname@example.org and your usage of the PayCraft Platform may be terminated in such circumstances.
1.1. Please be advised that any Information (as defined herein below) procured by us, shall be:
(a) Processed fairly and lawfully for rendering the Services;
(b) Obtained only for specified and lawful purposes, and not be used in any manner which is against the law or policy in force in India;
(c) Adequate, relevant and not excessive in relation to the purpose for which it is required;
(d) Able to be reviewed by the User, from time to time and updated-if need arises; and
(e) Not kept longer than for the time which it is required or the purpose for which it is required or as required by the applicable law.
WE SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE SUSTAINED BY REASON OF ANY DISCLOSURE (INADVERTENT OR OTHERWISE) OF ANY INFORMATION OR DATA, IF THE SAME IS EITHER (A) REQUIRED FOR SHARING YOUR INFORMATION FOR LEGITIMATE PURPOSES; OR (B) WAS AFFECTED THROUGH NO FAULT, ACT, OR OMISSION OF THE COMPANY.
BY USING THE SERVICES AND/OR PAYCRAFT PLATFORM, YOU EXPLICITLY ACCEPT, WITHOUT LIMITATION OR QUALIFICATION, THE COLLECTION, USE AND TRANSFER OF THE DATA IN THE MANNER DESCRIBED HEREIN.
2.2. PURPOSE OF PAYCRAFT PLATFORM: The PayCraft Platform is intended to give a platform to the User to avail our Services as made available at PayCraft Platform. The Services are provided through our PayCraft Platform and an User is open to access/avail any of our Services by following the manner set out at the PayCraft Platform in accordance with our Terms and Conditions as available at.
2.3. INFORMATION OR DATA COLLECTION: Information (as defined hereinafter) is collected directly from you when you voluntarily provide us your consent to use your information and when you access various parts of our Services and/or PayCraft Platform.
2.4. PROCESSING OF INFORMATION: Procession means any operation or set of operations which is performed on Information, whether or not by automated means, such as collection, recording, possessing, structuring, storage, dealing, handling, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
III. INFORMATION WE MAY COLLECT FROM YOU:
3.1. With a view to offer most enriching and holistic experience to its Users, PayCraft offers a vast repository of Services including dining experiences and deals, gift cards and corporate benefit cards. The information about the User as collected by PayCraft are as follows:
(a) Information supplied by Users, and
(b) Information automatically tracked while using PayCraft’s products.
(c) “Personal Data” means and includes any information that relates to a natural person through which an individual is identified, such as the name, contact details, email address, gender, age, organization name, organization email id or any other relevant material provided by a User, including but not limited to information gathered through availing Services.
(d) “Technical Information” means and includes any information gathered through various technologies that may employ cookies, web beacons, or similar technologies to automatically record certain information from your device through which you use the Platform. This technical information may include your Internet Protocol (IP) address, device or browser type, Internet service provider (ISP), referring or exit pages, clickstream data, operating system, hardware model, operating system version, unique device identifiers, and mobile network. This data includes usage information and user statistics.
(e) “Locational Information” shall mean and include the information obtained through GPS or other means, such as the geographical location of the User.
(f) “Device information” shall mean any information about your device such as time zone, device type, network, operating system, carrier user id, and browser type and other information that alone or in combination may be used to uniquely identify your device or computer for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.
(g) “Non-Personal Information”: (i) “Information through use of our Service” means and includes information which is shared with us to avail our Services.
(ii) “Non-Personal Information” means and includes any information that does not reveal your specific identity, such as, browser information, information collected through Cookies (as defined below), pixel tags and other technologies, demographic information, etc. As is true with most websites, our Company gathers some information automatically when you visit the PayCraft Platform. When you use the PayCraft Platform, we may collect certain information about your computer or mobile to facilitate, evaluate and verify your use of the PayCraft Platform. For example, we may store environmental variables, such as browser type, operating system, speed of the central processing unit (CPU), referring or exit web pages, click patterns and the internet protocol (IP) address of your computer. This information is generally collected in aggregate form, without identifying any user individually.
(h) Registration and User-Provided Information: (i) When you register to use PayCraft Platforms, we may collect information about you. We may link this Information with other information about you. You may also provide us with information about you in various ways when you use our PayCraft Platforms or send us customer service-related requests. If you contact us, we may keep a record of that correspondence. (ii) Details of your visits to our PayCraft Platform including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
(i) Account Details: These include your username and password and preferred account settings such as the language and time zone etc.
(j) Billing Details: Shall mean and include billing details such as name, address, email id and other financial information that corresponds to your mode of payment including but not limited to, credit card/ debit card details, net banking information, bank details etc. Please note that confidential information such as the CVV/ PIN Number and the net banking credentials will not be stored by us.
(The Personal Data, User Information, Technical Information, Locational Information, Non-Personal Information and additional information collected from User respectively are collectively referred to as “Information”)
3.2. By using PayCraft Platform or its Services, you consent to collection, storage, and use of the personal Information you provide (including any changes thereto as provided by you) for any of the Services that we offer.
3.3. User Information: To avail certain Services on PayCraft Platform, Users are required to provide certain Information for the registration process that may include but not limited to the following: –
(a) Your name;
(b) Contact number;
(c) E-mail address;
(d) Age; and
(e) PIN code.
3.4. The Information as supplied by the users enables us to improve our sites and provide you the most user-friendly experience.
3.5. All required information is service dependent, and the Company may use the above said User Information to, maintain, protect, and improve its Services (including advertising services) and for developing new services.
3.6. Any Information which is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005, any rules made thereunder or any other law for the time being in force, shall not be considered as sensitive or Personal Data or information.
IV. YOUR CONSENT:
V. COLLECTION OF INFORMATION:
5.1. The Company will collect your Information only when you provide it at the time of signing up or registering at the PayCraft Platform or through e-mails and telephonic surveys. The Company does not control or take any responsibility for the confidentiality of Information including Personal Data shared by you on any third- party website or web page. Please always review and share Information if you consent to their terms and usage of your personal information by them.
5.2. Please note that we do not share any personally identifiable Information with anyone without your explicit consent and always try to maintain the privacy of your Information. However, we may need to disclose your Information when we believe it’s in good faith and necessary to comply with judicial proceeding, court order, legal process or when needed to investigate, act against any illegal, suspected or fraudulent activity.
VI. HOW WE USE THE INFORMATION WE COLLECT:
6.1. We use you Information as collected on the PayCraft Platforms in a variety of ways for providing the Services, including the following:
(a) To provide Services and information that you request;
(b) To operate, maintain, enhance and provide all features of the Services and/or PayCraft Platform, to respond to comments and questions and to provide support to Users;
(c) To understand and analyze the usage trends and preferences of our Users, to improve the Services, and to develop new products, services, features, and functionality;
(d) To personalize our Services and to provide customized advertisements, content, and information; and
(e) To send email communications, including updates, promotions and events, relating to Services offered by us on the PayCraft Platform.
VII. WHEN WE DISCLOSE INFORMATION:
7.1. We may disclose any Information including Personal Data (if required) collected from you to third party to provide Services or where it is necessary for compliance of a legal obligation. Your consent is expressly taken to disclose Information including any Personal Data to third parties in the following circumstances:
(a) We work with third party service providers to provide PayCraft Platform, application development, hosting, maintenance, and other services for us. These third parties may have access to or may process your Information as part of providing those services to us. Generally, we limit the Information provided to these service providers to that which is reasonably necessary for them to perform their functions, and we require them to agree to maintain the confidentiality of such Information.
(c) We may disclose your Information if required to do so by law or in the good-faith that such action is necessary to comply with state or the central laws, in response to a court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies or required under applicable law.
(d) We also reserve the right to disclose your Information that we believe, in good faith, is appropriate or necessary to (i) take precautions against liability, (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activity, (iii) investigate and defend ourselves against any third-party claims or allegations, (iv) protect the security or integrity of the PayCraft Platform and any facilities or equipment used to make the Services available, or (v) protect our property or other legal rights (including, but not limited to, enforcement of our agreements), or the rights, property, or safety of others.
(e) Information about you may be disclosed and otherwise transferred to an acquirer, successor, or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, or in the event of an insolvency, bankruptcy, or receivership in which Information is transferred to one or more third parties as one of our business assets and provided that such acquirer, successor or assignee shall also put in place reasonable security standards in accordance with applicable Indian laws.
(f) We may make certain aggregated, automatically collected, or otherwise Non-Personal Information available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding our Users’ interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and/or functionality available through the PayCraft Platform and our Services.
VIII. YOUR RIGHTS:
You have certain legal rights to obtain Information about whether we hold any Information about you, to access your Information we hold about you, and to obtain its correction, update, amendment or deletion in appropriate circumstances. We intend to collect Information only for the purposes for which it is to be used and strive to take reasonable steps to ensure that the Information we collect is reliable for its intended use, accurate, complete, and current. Some of these rights may be subject to some exceptions or limitations. Your principal rights are as follows:
8.1. RIGHT TO ACCESS, RECTIFY OR DELETE YOUR INFORMATION: You have the right to request us to access, rectify, update, or delete your Information stored with us, on our request or on your own. You can ask us to verify whether we are processing of your Information. You can ask us to rectify our records if you believe they contain incorrect or incomplete Information about you. Lastly, you can ask us to delete your Information if you withdraw your consent or when we no longer need it for the purpose it was originally collected for. In case any Information is shared after your explicit consent, you may also request to rectify or erase that Information. The request to erase, rectify or correct any Information can be sent to us at email@example.com.
8.2. RIGHT TO RESTRICT PROCESSING: You have the right to restrict processing of your Information in circumstances where:
(a) You contest the accuracy of you Information;
(b) Prefer to restrict its use rather than having us erase it;
(c) Where you believe we no longer need your Information for the purpose of processing, but you require Information for establishment, exercise or defence of legal claims;
(d) You have objected to processing, pending the verification of that objection.
Restriction to processing can be requested at firstname.lastname@example.org
8.3. RIGHT TO OBJECT TO PROCESSING: You have the right to object to processing of your Information on grounds pertaining to your particular situation, but only to the extent that the processing is necessary for:
(a) The performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or
(b) The purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process you Information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing is for the establishment, exercise or defense of legal claims.
You can object to processing of your Information by sending your objections at email@example.com.
8.4. RIGHT TO DATA PORTABILITY: Where you have provided Information to us, you can ask us to transmit that Information (in a structured, commonly used, and machine-readable format) directly to another company if is technically feasible.
8.5. RIGHT TO ERASURE: You have the right to erase/delete your Information without undue delay in circumstances where:
(a) Your Information is no longer necessary in relation to the purpose for which is collected or processed;
(b) You withdraw consent on which processing is based;
(c) Information has to be erased for compliance with a legal obligation.
Please note that there are certain exclusions of the right to erasure. Such exclusions include where processing is necessary:
(a) For exercising the right of freedom of expression and information;
(b) For compliance with a legal obligation; or
(c) For the establishment, exercise or defence of legal claims.
You can request to erase or delete your Information by writing to us at firstname.lastname@example.org.
8.7. RIGHT TO COMPLAINT TO A SUPERVISING AUTHORITY: If you consider that our processing of your Information infringes data protection laws, you have a legal right to lodge a complaint with a responsible authority responsible for data protection. In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below: Grievance Officer Email ID: info-Security@paycraftsol.com Address: B-1103/1104 Kailash Business Park, Kailash Complex, Ghatkopar – Powai Link Road, Park Site, Vikhroli (West), Mumbai – 400079, Maharashtra, India
8.8. RETAINING AND DELETING YOUR INFORMATION: We do not delete your Information on our own discretion. You are responsible for and control the time periods for which you wish to retain this Information. There are controls in your account where you can delete all of the Information in your account. You can delete your Information by sending your request at email@example.com . Your Information shall not be retained with us after such a request has been made by you. However, we may retain some of your Information for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
8.9. DATA ENCRYPTION: All the Information transmitted and stored in our server is fully encrypted.
IX. PRIVACY CONCERNS:
Email ID: firstname.lastname@example.org
Address: B-1103/1104 Kailash Business Park, Kailash Complex, Ghatkopar – Powai Link Road, Park Site, Vikhroli (West), Mumbai – 400079, Maharashtra, India
Please note that, the Company responds within 30 (thirty) days from the date we receive any privacy related communications.
10.1. To improve the responsiveness of the sites for our Users, we may use “cookies”, or similar electronic tools to collect information to assign each visitor a unique, random number as a User identification (User ID) to understand the User’s individual interests using the identified computer. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when you ask for deals in a certain location). A cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a process that we do not control.
10.2. Our web servers automatically collect limited information about your computer’s connection to the Internet, including your IP address, when you visit our site. (Your IP address is a number that lets computers attached to the Internet know where to send you data — such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our Users, to measure traffic within our site and let advertisers know the geographic locations from where our visitors come.
XI. LINK TO THIRD PARTY SITES:
XII. INFORMATION SHARING:
12.1. PayCraft shares the sensitive personal information to any third party without obtaining the prior consent of the User in the following limited circumstances:
(a) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these terms, for complying with the applicable laws and regulations.
XIII. ACCESSING AND UPDATING PERSONAL INFORMATION:
When you use PayCraft Platform, Services or products such as cards, we make good faith efforts to provide you, as and when requested by you, with access to your Personal Data and shall further ensure that any Personal Data or sensitive personal data or information found to be inaccurate or deficient shall be corrected or amended as feasible, subject to any requirement for such personal information or sensitive personal data or information to be retained by law or for legitimate business purposes. We ask individual Users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Because of the way we maintain certain services, after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.
XIV. INFORMATION SECURITY:
14.1. We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.
14.4. Any complaints or concerns with regards to content or to report any abuse of laws or breach of these terms may be taken up with the designated grievance officer as mentioned below via post or by sending an email to info-Security@paycraftsol.com.
XV. CHILDREN’S PRIVACY:
If you are under the age of 18 (eighteen) years, you must not use PayCraft Platform or submit your Information unless you have the consent of or are supervised by a parent guardian. In the case we discover that a child under 18 (eighteen) years of age has provided us any of its Information, we will immediately delete such information from our servers. If you are a parent or guardian and you are aware that your child has provided us with its Information, please contact us at email@example.com so that we will be able to do the necessary actions.
XVII. TERMINATION OF USE:
The Company reserves the right to cancel or invalidate your account(s), registrations, points and rewards, deny redemption of your rewards, or restrict, block, limit, and prevent your access to and use of PayCraft Platforms for violation of any Terms and Condition or any policy of the Company or requirements of applicable law.
XVIII. REDRESSAL MECHANISM:
Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officers through email signed with the electronic signature to firstname.lastname@example.org .
We request you to please provide the following information in your complaint:
- An electronic signature of a person authorized to act on behalf of the copyright owner for the purposes of the complaint.
- Identification of the copyrighted work claimed to have been infringed.
- Identification of the material on PayCraft Platform that is claimed to be infringing or to be the subject of infringing activity.
- The address, telephone number or e-mail address of the complaining party.
- A statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law.
- A statement, under penalty of perjury, that the information in the notice of copyright infringement is accurate, and that the complaining party is authorized to act on behalf of the owner of the right that is allegedly infringed.