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Job title: Engineer - Production Support

Education Required: BE or B Tech or Equivalent

Roles and Responsibilities: 

• Daily Operational activities, server and transaction monitoring. 
• Proper issue reporting and tracking in ticketing tool. 
• Proper intra-team communication about issue closure, handover, etc. 
• To meet SLA for issues and following escalation matrix.   
• Fulfilment of data or report requested by client.
• Responsive on emails and calls and ensure timely actions with minimum escalations. 

Special skills: 

• Unix / Linux. 
• SQL / PLSQL, Oracle & Software Testing.
• Basic programming skills on Java / C++
• Good oral and written communication. 

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Job title: Senior Engineer - Production Support 

Years of Experience: 4 -6 years 

Education Required: Graduation in B.Sc or BE in IT or Computers 

Roles and Responsibilities: 

• Daily operational activities for Projects & Monitoring all servers and transactions. 
• Complete issue reporting and tracking till closure in ticketing tool. 
• Ensuring Minimum escalations form clients and within the organization.
• Meeting all SLA requirements & Complete ownership of L1 and L2 support. 
• To check / Analyze the transactions and logs and device settlements.
• To track down issues and raise the same in issue management tool.
• To support operational daily mails, chats and calls from clients, stakeholders & to help operational process documentation. 

Special skills: 

• Experience in ATM/Prepaid transaction switching technology. 
• Good Understanding on Payment & Card Domain. 
• Basic knowledge in relational database, Linux, UNIX, Java, C++ 
• Good verbal and written communication skills & Data presentation skills. 

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Job title: Senior Engineer - Production Support 

Years of Experience: 3 - 5 years 

Education Required: Graduation in B.Sc or BE in IT or Computers 

Roles and Responsibilities: 

• Should have experience in leading a team.  
• The candidate will be stationed at the Metro station during the operation hours of the Metro.
• The candidate should co-ordinate with all the stakeholders involved in the project including co-ordination with Bank (IT-ATM Department) and Production Support Team.
• The candidate will be the Single Point of Contact (SPOC) for all the stakeholders involved in the Project. 
• Should support the station helpdesk for card and issuer host related matters.
• Should provide training to the TOM operators, if required.
• Should timely respond to the queries/reports/updates required by Bank or Metro.
• Timely resolution of issues at the site.
• Daily reporting to Bank and Metro. 

 Special skills: 

• Operations Management skills.
• Communication skills. 
• Problem solving skills. 
• The candidate should have an overall experience of 5 years in Operations Management, (Metro Rail Experience will be preferrable). 
• The candidate should possess a minimum of 1 year experience on Prepaid Issuer Host (Production) side.

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Job title: System Administrator 

Years of Experience: 1 - 2 years 

Education Required: Any Graduate 

Role Requirements: 

• Linux Operating System. Knowledge of Scripting, hardware and Network Application (Apache, Naios, tomcat, bind, postfix, dovecot, Nigix), Database (MySQL, Oracle, Postgres) 
• Experience in Server Management, Backup, with the help of the tool provided. Also, on Server Performance Analysis & Capacity Management.   
• Sound Knowledge in Linux Operating system, services & utilities like NFS / AutoFS, Samba, and NTP etc.                                                                      
• Able to handle most of basic to advanced calls in User, group management, system start-up, service modification, crontab entries, ACL modifications, file system management, root & OS backups. 

Special skills: 

• Linux & Windows. 
• Designing & Documentation.

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Job title: Senior Network Engineer 

Years of Experience: 4 - 5 years 

Education Required: Any Graduate 

Role Requirements: 

• Provide L2 / L3 network and security infrastructure operations support including Firewalls, VPN, switching, Routing. 
• Network and security device setup, existing device upgrade, firewall changes implementation, troubleshooting, support. 
• Incident, change, problem, escalation management related to connectivity issues in the network and security infrastructure.                                                                     
• Minimum 2 years hands on experience working with Sophos, Fortigate Network Firewalls & Routing, Switching.   
• Familiar with packet capture. 

Special skills: 

• Firewall, Switching, Routing. 
• Cloud, server, VM. 

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Job title: Senior Business Analyst 

Years of Experience: 6 - 9 years 

Education Required: B.E. or B. Tech

Role Requirements: 

• Takes responsibility for adhering to project plans, ensuring that project deliverables are completed on time.
• Writes documentation of detailed business requirements and business flows for development projects.
• Good Hands on preparing functional document, SRS, FSD, User stories, DOU, flow charts, wireframes.
• Performs Impact Analysis, QA testing of modules by creating functional test cases for modules.
• Reviews all design solutions for accuracy and adherence to the business requirements.
• Gives design input through knowledge of software and industry to ensure all accommodations have been made.

Special skills: 

• 6-9 years of experience in the Payment Card Industry (Issuance / Acquiring)
• Implementation and / or client support experience with a Card Application is preferred.
• Extensive working experience card management systems especially on Prepaid Card Management System – customer onboarding, card issuance, life cycle activities, transaction processing etc.
• Good knowledge of clearing & settlement processes (Back office) like settlement, accounting, and reconciliation.
• Familiarity with Visa BASE II, MasterCard IPM clearing, RuPay Clearing and card scheme disputes and settlement process.
• Working knowledge of PIN and card verification techniques and standards and good knowledge of key and HSM cryptography (Thales / SafeNet)
• Knowledge of software development methodologies (Agile Process understanding, will be an advantage)

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Job title: Software Engineer 1 

Years of Experience: 1-2 Years 

Education Required: B.E. or B. Tech  

Roles and Responsibilities: 

• Design and build advanced applications for the iOS platform. 
• Collaborate with cross-functional teams to define, design, and ship new features. 
• Unit-test code for robustness, including edge cases, usability, and general reliability. 
• Work on bug fixing and improving application performance. 
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency. 

Special skills: 

• Proven working experience in software development. 
• Working experience in iOS App development 
• Have published one or more iOS apps in the app store. 
• A deep familiarity with Objective-C, Swift 5.x and Cocoa Touch. 
• Experience working with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text. 
• Experience with third-party libraries and APIs. 
• Solid understanding of the full mobile development life cycle. 

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Job title: Manager / Assistant Manager  

Years of Experience: 1 -5 years 

Education Required: Any Post-Graduate 

Roles and Responsibilities: 

• Responsible for acquisition, growth of the product sales and profitability for the specific region & ensuring that the customer attrition is minimal.
• Target based approach to ensure maximum profitability is achieved across all product platforms/offerings: Own the topline and bottom-line targets for the product.
• Driving CEO/CXO/CFO/HR-Head/Procurement Head/Admin Head level conversations to pitch PayCraft Cards for corporate solutions along with the Expense Management Platform.
• Engage with the clients to understand the requirement specifically around PayCraft’s Core Corporate card offerings and engage with the clients wrt. financial conversations through in depth.
• Deep dive into the corporate’s profile to get thorough understanding of financials of prospect companies.
• Develop strategic concepts with regard to the complex potential of PayCraft Corporate Card + EMS Solutions and account specific sales strategy.
• Develop and manage the Key accounts in the region.
• Liaison with inter department for generating leads and preparing the corporate database.
• Look out for opportunities to generate incremental sales /spends and initiate cross sell PayCraft’s T&E Platform at corporate.
• Interact / Frequent co-ordination with stakeholders such as Sales Head/Business Head, Functional Product Head, Operations on regular basis to get the corporate orders approved and dispatched.
• Understand market dynamic and share with product team to arrive at a competitive product offering.
• Interact and manage relationships with all corporate stakeholders for sales co-ordination.
• Manage the new customer acquisition.
• Ensuring quality of portfolio and be on a constant look out for stress signs in the client operations/activity and end to end involvement in addressing it.

Client Relationship Management:  

• Building & maintaining healthy relations with clients; ensuring maximum customer satisfaction for referral business and program enhancement. 
• Execute account review mechanism with corporates every quarter for better implementation of program.  
• Resolving grievances and product related queries to maintain a satisfied client base. 
• Interacting directly with customers to analyze requirements and customize products to suit needs.  
• Develop and manage the Key accounts in the region to ensure recurring business and cross-departmental business across the organization.  

Primary Requirements for the Role:  

• Ability to connect with clients at various levels.
• Ability to Influence / relationship Management Skills.
• Relationship Management, Good Communication skills, Strong Interpersonal skills.
• Should have a minimum of 2 years of Corporate Sales experience.
• Analytical and financial skills 
• MS Office - MS Word, MS Excel, MS PowerPoint.

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Job title: Manager / Assistant Manager  

Years of Experience: 2 - 10 years 

Education Required: Any Post-Graduate 

Roles and Responsibilities: 

• Establish and manage relationships with Banks / Fintech’s to define and signup business arrangements which include presentations, demos, coordination for technical integrations.  
• Performs client interviews to establish business requirements.  
• Working closely with relevant teams at Partner organizations to identify new business opportunities and win deals towards achieving growth targets.  
• Managing relations with Banks and other Partners to enhance Paycraft’s Payments platform capability.  
• Pre-Sales support for Business Development team.  
• Preparing product document keeping in mind the client requirements.  
• Interact with client product team, lead presentations and product demos. 
• Help in building technical proposals. 
• Experience in open / closed loop cards, card issuance, payment getaways, payment networks, QR based acceptance.  
• Should have experience in RFP’s and RFI’s, POCs. 
• Should be well versed with documentations, preparing presentations and submission of RFPs. 

Area of Expertise:  

• Overall experience of 2 - 10 years with the leading payment aggregators. 
• Should be well versed with Digital Payments ecosystem involving Prepaid Cards, Debit Cards, and Credit Cards. 
• Implementation and/or client support experience with a Card Application.  
• Good understanding of the key players in the Payment card business, their roles, and functions in the industry.  
• Basic understanding of ISO 8583, EMV standards, Payment Industry Regulatory Compliance would be preferred.  
• Basic knowledge of Visa BASE II / MasterCard IPM clearing / RuPay Clearing and card scheme disputes and settlement process would be preferred.  

Other Skills:  

• Excellent communication skills, both oral and written.  
• Strategy: Ability to think strategically, identify opportunities, planning, problem solving and issue management, data driven decision making.  
• Disciplined, performance and outcome oriented. 
• Ability to drive key projects and meet timelines. 
•  Good Knowledge of MS Office.  
• Excellent card domain knowledge People skills, negotiation, political sensitivity, professional impartiality, service orientation, personal time management and ability. 

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Job title: AVP  

Years of Experience: 12 - 15 years 

Education Required: Bachelor’s degree in Technology domain, with MBA or specialised certification on Product Management (preferred) 

Roles and Responsibilities: 

• To own & execute product development, enhancement (concept, scoping, feature / requirements definition, feature prioritisation, sprint planning, demos, etc)
• Responsible for implementation to the extent of supporting the set of enhancements if required or to establish stabilisation.
• Responsible for documentation for requirement docs, BRD, FSD, Stories in JIRA- Confluence, Operations doc, SOPs, user manuals etc, in alignment with overall plan of design & delivery (following Agile based or waterfall model)
• Responsible for cost tracking at infra and manpower level and should be able to take decisions on the product during the development and production phase.

Task execution: 

• Should be a final decision maker for the product in consultation with Management / Business Head (Project Sponsor).
• Work closely with the tech head, Project Manager / Head, QA head, IT Infrastructure head, Business head.
• Monitor overall health of the product development / project assignment and participate in internal status reviews.
• Should build a roadmap for the product, in consultation with the business and drive planning accordingly.
• Should have worked with an agile product development assignment closely with the technology team and understand’s the SDLC process.
• Should be able to participate in system audits to the extent of functional scoping.
• Liaise with external clients / stakeholders to drive the project requirements to completion throughout the life cycle of the project. (This would include clients / banks, card schemes, payment product certification agencies)
• Personnel management - Direct supervision of “Product Delivery & Implementation Team (Business Analysts, Technical Members, Project Managers)”

Budgeting: 

• Responsible for managing annual bottom-up budget for Product – Development, Implementation, which essentially includes headcount, consulting spends, prototyping costs, equipment cost, travel and entertainment, professional development, etc. 

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Job title: Business Executive  

Years of Experience: Freshers or 1 Year (Male Candidates only) 

Education Required: BE & MBA (Preferably PGDBM) 

Roles and Responsibilities: 

• Support in generating business leads and following up on sales opportunities.
• Cold calling potential customers and building relationships.
• Assist team for collection of invoices.
• Arranging meetings with clients and carrying out product demonstrations
• Following up swiftly on sales enquiries and sending out information
• Assist team in preparing the project PnL and bid submission
• Researching the market and identifying potential target customers
• Sending out proposals to converted opportunities.
• Attending industry events to generate business leads.
• Apply Companywide project management standards in preparing bids and contracts, responding to customer needs and managing the sales process from opportunity identification to customer sign off

Special Skills: 

• A degree in a business-related course like Business Administration and Business Management
• Time management skills: and the ability to prioritize tasks
• Effective presentation skills: ability to make presentations that will trigger sales and business relationships.
• Excellent communication skills to be able to interact both verbally and in writing with employees, staff, and management without being misunderstood.
  Ability to meet targets and deadlines.
• Possess flexibility in scheduling tasks, and the ability to multi-task without running into errors.
• IT complaint: proficiency in working with the computer and CRM software is also important to the job of the executive for business development.

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Job title: Business Analyst  

Years of Experience: Freshers or 1 Year 

Education Required: MBA (IT) preferred 

Roles and Responsibilities: 

• Ability to translate business requirements into functional specification document
• Performs gap-analysis with the assistance of other team members.
• Recognize discrepancy or inconsistency in design documents versus software implementation and take corrective action
• Ability to demonstrate, troubleshoot and solve problems
• Assist customer and partners with questions on product
• Work through errors and exceptions in the system

Special Skills: 

• Excellent communication skills, both oral and written with all levels of an organization
• Fluent in English
• People skills including acting with integrity and respect for others, negotiation, political sensitivity, professional impartiality, service orientation, personal time management and ability to achieve success through exercise of influence
• Ability to work with processes established to retain critical knowledge and facilitate knowledge transfer
• Knowledge of software development life cycle (waterfall and agile)
• Attention on detail and excellent analytical skills
• IT complaint: proficiency in working with the computer and CRM software is also important to the job of the executive for business development.

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